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Join the 1st Athens Support Driven Meetup
March 15 @ 7:00 pm - 10:00 pm
We are very excited about our first Meetup in Athens! This Meetup is all about Customers! We are going to have topics covering the entire customer journey, the customer support, success, onboarding, retention and lots more. We are going to discuss about our problems, our fears, our concerns and how we manage to overcome them.
But mainly we are going to have fun and enjoy our get together. Building a community is our main goal, together we can thrive!
The event will start at 7:00 PM and will take place at The Cube Athens (Kleisovis 8, Athens[masked], Greece).
– 7:00 – Socialize
– 7:15 – Introduction of our Meetup and the Support Driven Community
– 7:30 – “You’ve messed up and you’ve got an angry customer. Now what?”, by Nancy Dandolos, Operations and Customer Support Manager at Pollfish
– 8:15 – “The challenges of 24/7 distributed customer support team in a startup
” by George Ntatianidis, Head of Customer Support at Welcome Pickups
– 9:00 – Drinks & Snacks
If you need any further information you can contact Georgia Tsiamanta (https://www.linkedin.com/in/gtsiamanta/)
More details about the talks
Nancy Dandolos, Operations and Customer Support Manager at Pollfish
Nancy wants to live in a world filled with happy customers, food that makes you lose weight while eating it and an easy-to-use cloning machine.
As a human geneticist with over 10 years of experience, she has worked for several large multinational companies before setting at Pollfish. The thing that brought her there was the revolutionary approach to making Market Research available to everyone.
Presentation: “You’ve messed up and you’ve got an angry customer. Now what?”
What Nancy has learned in her dealings with customers is that mistakes and service outages happen. They’ve always happened, and they will always happen.
Good customer support isn’t about completely eliminating mistakes (no magic wand big enough for that!) but about turning around the situation and using the mistake to build a deeper relationship with your customer. And it’s not even that hard to do. People just need to be H.E.A.R.D.
George Ntatianidis, is travel addicted, extreme-experience-seeking Customer Experience Director. When he’s working, he’s making sure our travelers have the best experience but when he’s on his own time, he never stays in one place for long! He has a personal slogan: Customer Service is not a job, it’s a lifestyle.
“The challenges of 24/7 distributed customer support team in a startup”
George will share his experience of setting up an outsourced customer support team overseas within a fast growing and scaling business model of a startup company.