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How Brands Approach Customer Support as an Engagement Opportunity
April 4 @ 6:00 pm - 8:00 pm
Let’s chat about support! What’s working for your team? What isn’t? This group is all about networking, exchanging ideas, and sharing the challenges in a Customer Support role.
In our next Meetup, we’ll be discussing:
HOW BRANDS APPROACH CUSTOMER SUPPORT AS AN ENGAGEMENT OPPORTUNITY
What we’ll do
Discuss best practices for using Customer Support as an engagement opportunity to delight and retain your customers. Ask CX experts on our panel your questions!
Erin Miller, Head of CX at Glossier
Kimm Alfonso, Director of Community and Support at Tumblr
Nick Martin, Quality Assurance Analyst at Harry’s
Rich Lorenzo, CX Manager at Slice
Host: Vasu Prathipati, Co-founder of MaestroQA
6:00-6:30pm – Drinks, Food, and Networking
6:30-6:40pm – Introductions
6:40-7:30pm – Panelist Discussion: How Brands Approach Customer Service as an Engagement Opportunity
7:30-8:00pm – Q&A