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How Brands Approach Customer Support as an Engagement Opportunity

April 4 @ 6:00 pm - 8:00 pm

Let’s chat about support! What’s working for your team? What isn’t? This group is all about networking, exchanging ideas, and sharing the challenges in a Customer Support role.

In our next Meetup, we’ll be discussing:
HOW BRANDS APPROACH CUSTOMER SUPPORT AS AN ENGAGEMENT OPPORTUNITY

What we’ll do
Discuss best practices for using Customer Support as an engagement opportunity to delight and retain your customers. Ask CX experts on our panel your questions!

Panelists
Erin Miller, Head of CX at Glossier
https://www.glossier.com/
Kimm Alfonso, Director of Community and Support at Tumblr
https://www.tumblr.com/
Nick Martin, Quality Assurance Analyst at Harry’s
https://www.harrys.com/en/us
Rich Lorenzo, CX Manager at Slice
https://slicelife.com/

Host: Vasu Prathipati, Co-founder of MaestroQA
https://www.maestroqa.com/

Agenda:
6:00-6:30pm – Drinks, Food, and Networking
6:30-6:40pm – Introductions
6:40-7:30pm – Panelist Discussion: How Brands Approach Customer Service as an Engagement Opportunity
7:30-8:00pm – Q&A

Details

Date:
April 4
Time:
6:00 pm - 8:00 pm
Website:
https://www.meetup.com/NYCSupportDrivenMeetUp/events/247387276/

Venue

Workbench
110 Fifth Avenue Fifth Floor
New York, NY 10011 us