How Customer Support Supercharges Product Development

Did you know Customer Support teams help the Product teams at every stage? Being a core part of day-to-day client interactions, support teams are super dynamic and help everyone in your organization. There is a strong connection between product developers, customer...
Combining 2 Great Ideas

Combining 2 Great Ideas

Serving the Support Driven community is at the heart of everything we do and I’m always looking for ways we can bring more value to the community. Sometimes that leads to mashing up ideas that we’re familiar with, like combining webinars with an AMA in the...
Win A Travel Package For SD Expo 2018!

Win A Travel Package For SD Expo 2018!

Do you want to go to SD Expo? Do you know someone who wants to go? When PartnerHero reached out to us about providing a travel package to Expo for taking their survey, we jumped at the idea and said YES! We’re excited to support an opportunity to make it easier...

How Not To Squash Your Team With Red Tape

One of the common tenets of growth theories is that companies require process and structure as they grow. And if they’re lucky, they’ll grow long enough to reach a critical tipping point where too much structure will begin to squash innovation. It’s...