Fall Writing Challenge Kick Off

Fall Writing Challenge Kick Off

If you’ve been around Support Driven for awhile, you might remember we’ve run a Writing Challenge in the past. I’m pleased to announce that this fall the challenge is coming back and the Support Driven community is looking to hear more from you. Yes you! Have you ever...
Two Things Agents Can Do to Improve CSAT

Two Things Agents Can Do to Improve CSAT

Customer satisfaction (CSAT) is one of the most important metrics in customer service. Given its importance to the customer and your business, many teams make it a top initiative to improve their CSAT. However, most customer care teams have many demands on their...

How Customer Support Supercharges Product Development

Did you know Customer Support teams help the Product teams at every stage? Being a core part of day-to-day client interactions, support teams are super dynamic and help everyone in your organization. There is a strong connection between product developers, customer...