Two Things Agents Can Do to Improve CSAT

Two Things Agents Can Do to Improve CSAT

Customer satisfaction (CSAT) is one of the most important metrics in customer service. Given its importance to the customer and your business, many teams make it a top initiative to improve their CSAT. However, most customer care teams have many demands on their...

How Customer Support Supercharges Product Development

Did you know Customer Support teams help the Product teams at every stage? Being a core part of day-to-day client interactions, support teams are super dynamic and help everyone in your organization. There is a strong connection between product developers, customer...
Combining 2 Great Ideas

Combining 2 Great Ideas

Serving the Support Driven community is at the heart of everything we do and I’m always looking for ways we can bring more value to the community. Sometimes that leads to mashing up ideas that we’re familiar with, like combining webinars with an AMA in the...

Building Diversity on your Team: Finding Worms

As studies say, diversity in the workplace is important. But how do you avoid building a team that consists of people similar to yourself? Oftentimes culture fit interviews turn into “does this person like beer as much as I like beer” or “do they ride their bicycle to...
Win A Travel Package For SD Expo 2018!

Win A Travel Package For SD Expo 2018!

Do you want to go to SD Expo? Do you know someone who wants to go? When PartnerHero reached out to us about providing a travel package to Expo for taking their survey, we jumped at the idea and said YES! We’re excited to support an opportunity to make it easier...