The pricing model behind Support Driven Expo

The pricing model behind Support Driven Expo

We introduced a new ticket pricing model to Support Driven Expo and I’ve received a few questions about it. It’s different from what many people expect and I thought this would be a good opportunity to go into the thinking behind it. Support Driven is a...
3: B2C Support

3: B2C Support

In this episode, we discuss providing B2C (business to consumer) support and how that can differ from B2B (business to business) support contexts. Also, we have a lively discussion on peanut butter and jelly sandwiches, and how to make one the correct way. We also...
Nathalia Bailey is coming to Expo!

Nathalia Bailey is coming to Expo!

We designed Support Driven Expo to bring the community together to learn and develop skills they need to take the next step in their career. So when PartnerHero came to us with an offer to make it easier for a member of the community to attend Support Driven Expo in...

Building Diversity on your Team: Finding Worms

As studies say, diversity in the workplace is important. But how do you avoid building a team that consists of people similar to yourself? Oftentimes culture fit interviews turn into “does this person like beer as much as I like beer” or “do they ride their bicycle to...
2: Hiring

2: Hiring

In this episode, we discuss hiring, culture fit, personality tests, and of course, food. Links: https://well.blogs.nytimes.com/2007/10/12/the-science-of-chicken-soup/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guest: Chris McCraw (Slack: @fool)...
A Day in the Life: Jerry Ryan

A Day in the Life: Jerry Ryan

Hi my name is Jerry Ryan Ishmael or @jerry_ryan to the SD community. I work in Support at TrackTik, a security workforce management platform that has been redefining the way security firms run their operations. I was fortunate enough to come on board in March of 2015...
Win A Travel Package For SD Expo 2018!

Win A Travel Package For SD Expo 2018!

Do you want to go to SD Expo? Do you know someone who wants to go? When PartnerHero reached out to us about providing a travel package to Expo for taking their survey, we jumped at the idea and said YES! We’re excited to support an opportunity to make it easier...