Defining Core Values

Defining Core Values

A community is defined by it’s culture and culture is shaped by core values. Core values express what’s important to our community. The Support Driven community didn’t start out with a set of core values that I came up with. Instead, the core values...

Experimenting with Affiliate Programs

We’re always open to new ways our community can interact, so when the idea of running an affiliate program came up, I brought it up to the community in our #about channel a few weeks ago. Those conversations showed that there was potential for affiliate programs...
Combining 2 Great Ideas

Combining 2 Great Ideas

Serving the Support Driven community is at the heart of everything we do and I’m always looking for ways we can bring more value to the community. Sometimes that leads to mashing up ideas that we’re familiar with, like combining webinars with an AMA in the...
The pricing model behind Support Driven Expo

The pricing model behind Support Driven Expo

We introduced a new ticket pricing model to Support Driven Expo and I’ve received a few questions about it. It’s different from what many people expect and I thought this would be a good opportunity to go into the thinking behind it. Support Driven is a...