“How does your team stay focused in the face of the many and diverse needs placed on a support organization? How do you keep the team from getting discombobulated with the sometimes unpredictable nature of tickets, marketing requests, and keeping your docs up to date?”
A support team can go from slammed with all hands on deck, to thumb twiddling in a matter of hours. What strategies do you use to help balance the load. We’d love to hear everything from planning for staffing to backup projects for when there is nary a customer in sight! Share your thoughts in #ask-support-driven.