Admiral Ada asks, “How can I help my frontline support team members flex their leadership muscles?”
As a manager, Ada recognizes that frontline people are not just grunts. They are unique humans with diverse skills and talents. What are some methods you’ve used for discovering leadership talents? How did you help your team develop those skills in non-management positions?
Have you worked for someone who was particularly adept at this? What did they do, and how did it impact you?
This post will be updated at the end of the week with links, articles and quotes. Please join us in #ask-support-driven to share your thoughts, or comment here to continue the discussion anytime.